Lance A. Simon, VP Client Solutions
You’ve put in all the legwork for your webinar. Your presenters have had run-throughs– maybe multiple. You’ve checked and double checked all of your technical equipment. You’ve gotten the message out through your marketing and you’ve rounded up many eager, ready to participate attendees. So what’s left?
Make sure your attendees are ready and tech support is on hand before and during your event.
At least 24-48 hours ahead of time, make sure you send all attendees a pre-webinar tech check link. This can be part of an overall webinar reminder email, but it is also helpful to send out a reminder shortly (approx. 1 hour) before the start of the actual webinar with a link to your event.
Have an attendee FAQ readily available before your event.
Your attendee FAQ should contain answers to all the basic questions, like:
What kind of computer do I need to attend the webinar?
Which web browsers can I use?
How can I check to see if my computer and browser will work?
Can I use my phone or tablet computer?
How do I join the webinar?
When can I get into the webinar?
Having this answers available ahead of time to all participants will greatly reduce the amount of confusion during those crucial log-in moments of your webinar.
Support should be on call during your event.
During the live program, some users may run into technical issues because of their Internet connection or other computer or telephone issues. Be sure to state at the beginning of the program that it’s being recorded and that each attendee will receive a link to the archive. It also helps to have someone on hand dedicated purely to tech support for your event. This keeps your presenter or webinar facilitator from having to divert too much focus from the rest of the content of the event.