Lance A. Simon, VP Client Solutions
When producing an online event, it’s as helpful to know what not to do as it is to know what you should do. Here’s a summary of the six most common production issues we encounter, and how to respond to them.
1. Is there annoying background noise when your presenter is speaking?
If your audience is on mute, then the problem is probably due to your presenter using the microphone that’s built into his or her webcam.
Solution: Have your presenter use a USB headset. This will greatly improve the quality of audio and keep background noise to a minimum.
2. Does your presenter sound garbled when speaking?
Presenters using low-quality speakerphones (if you are using telephone-based audio) may be hard to hear, or sound somewhat “underwater.”
Solution: Have the presenter use a telephone headset or even a telephone handset. Speakerphone audio quality in general is really bad. (The exception to this is that some agencies have invested in high-end Polycom systems that work great.)
3. Is your presenter hard to see?
Presenters who are streaming video but have very poor lighting, or lighting that is in back of the face (which makes the face dark) can make it difficult for an audience to view a webinar.
Solution: Help presenters move the light so that it is in front of the screen, and if possible have balanced light coming from the left and right at about 45 degrees.
4. Is the angle of your presenter’s camera distracting?
Presenters who have webcams that are significantly above or below his or her head, so that the camera is looking down or up rather than straight onto the face, can create a disorienting and unflattering picture for the audience.
Solution: Work with presenters to position the webcam so that it’s head-on, and remind your presenter to try and stay relatively still when presenting.
5. Are there too many auditory distractions?
Open windows or doors allow office or street noise to be heard. Solution: Have the presenter close all doors and windows, and make sure yours are closed as well!
6. Does the audience hear lots of feedback from using VoIP audio?
You may have a presenter who doesn’t turn off his or her own computer speakers or wants to use the computer speakers to hear other presenters on the program, and thus cause feedback in your audio broadcast.
Solution: Be sure to have your presenters mute computer speakers during the program and use the USB headset to hear the other presenters.